At the center of many projects is online learning, a Purcell core competency. Based on client intentions we add other performance learning capabilities to create Whole Solutions. Or clients may engage the firm for Solution Components other than online learning: for projects in which we partner with other contributors to deliver solutions, or for Solution Services, for projects with a specialized capability required for project contributions of brief duration.
WHOLE SOLUTIONS address whole performance objectives and whole business initiatives. In whole solution projects, Purcell provides several integrated learning mechanisms for analysis, planning, learning and process execution. Examples would be mechanisms for Knowledge and Skill Development, Achievement Testing, Rollout Execution, Field Mentoring and Coaching, Centralized Information Resources, Field Practice Activities, Individual Development targets and Individual Development Monitoring, Project Success Metrics and Success Monitoring, Leader Preparation.
COMPONENT SOLUTIONS provide one, or sometimes more, individual mechanisms, a workshop, or an online course, for example. By engaging consultants for component solutions, client project management gains the ability to expand capacity while retaining the ability to affect the project design and execution at a detailed level. By coordinating several sub projects at the detailed level, clients may benefit from increased alignment with their organization’s style, values and corporate assumptions.
SOLUTION SUPPORT process support of a narrowly defined process area. Solution Support might be, for example: Technical or Business Writing, Process Specification, Video Scripting and Production, Train-the-trainer workshops, Development of Illustrations and Flash Animations.
By engaging consultants for solution support services, client management gains the ability to expand support staffing. An expansion of support capability enables project management to deliver specialized support for unexpectedly large needs even when the need is short in duration.
Methods and Media
Below is a list of typical tactics, plans and processes for performance projects. With each is an indication of the learning purposes they serve.
- To enrich the learning experience.
- To reduce costs of learning delivery.
- To enable rapid rollout.
- To learn from peers and leaders.
- To practice team competencies.
- To conserve time and resources.
- To serve widespread geographies simultaneously.
- To deliver Just-in-Time knowledge.
- To reach multi-platform audiences.
- To accelerate mastery of performance.
- To promote leader participation in development.
- To establish leader expectations, goals and standards in the target community.
- To enable modeling of team performance.
- To assure application of organization-specific values and knowledge.
- To qualify the business value of performance learning.
- To guide continuous improvement.
- To apply best practices for goal setting, planning, execution and measurement.
- To assure disciplined application organization-wide.
- To define intentions and outcomes.
- To maintain alignment during development and rollout.
- To extend, adapt and develop current practices as gated processes.
- To support repeatable, coherent and measurable performance.